FAQ
Frequently Asked Questions
Everything You Need to Know Before Ordering
Find quick answers about ordering, wholesale, customization, OEM/ODM, shipping, payment and after-sales support at Baojia Eyewear.
Ordering & Wholesale
- What products does Baojia Eyewear offer?
Baojia Eyewear supplies sunglasses, optical frames, reading glasses and eyewear accessories.
We offer both ready-to-order products and customized solutions for retailers, distributors, online sellers, optical businesses and other eyewear buyers.
- Can I place a small order?
Yes. We support flexible low-quantity ordering on selected products.
Minimum order quantities vary by product and order type. Please check the applicable product page or contact us if you need help confirming the MOQ.
- Can I mix different styles or colors in one order?
Yes. Mixed styles and colors are available for many ready-to-order products.
Applicable quantity requirements may vary by product. Please check the product information or contact us if you are planning a larger mixed order.
- Do you offer wholesale pricing?
Yes. We provide volume-based wholesale pricing on many products.
Pricing may vary depending on the product, quantity, specifications and customization requirements. For larger quantities, please contact us for a quotation.
- Can I order samples before placing a larger order?
Yes. Samples are available for many products.
Sample pricing and shipping costs may differ from wholesale orders. For customized products, sample availability, cost and lead time will depend on the project requirements.
Customization & OEM/ODM
- Do you provide custom logo services?
Yes. We provide custom logo services for selected eyewear products and accessories.
Depending on the product and material, available methods may include printing, laser engraving and other suitable branding methods.
MOQ requirements vary by product and customization method. Selected logo customization options are available from 50 pcs.
- What is the difference between Private Label, OEM and ODM?
Private Label is suitable when you want to add your own branding to existing eyewear styles.
OEM allows you to customize existing products, such as colors, lenses, materials, logos or packaging.
ODM is suitable for deeper product development, including developing eyewear based on your ideas, references or design requirements.
- Can Baojia Eyewear help develop a new eyewear design?
Yes. We can support product design and development for suitable projects.
You can provide an idea, reference image, drawing, sample or design requirements, and we can discuss product structure, materials, components, colors, branding and other development details with you.
- Can you customize packaging?
Yes. We provide custom packaging options for suitable orders.
Depending on your project, customization may include eyewear cases, pouches, cleaning cloths, boxes, gift bags and other packaging components.
MOQ, pricing and production requirements vary depending on the packaging type and design.
- What information should I provide for a custom project?
You can provide any information you already have, such as:
- Product or reference images
- Target quantity
- Logo or artwork
- Preferred colors
- Lens requirements
- Material requirements
- Packaging requirements
- Target market or other relevant requirements
You do not need to have every detail ready before contacting us. Our team can help you work through the available options.
Production & Shipping
- How long does order processing or production take?
For in-stock and Ready-to-Ship products, orders are normally processed and dispatched within 1–3 business days after payment confirmation.
Customized, OEM, ODM and Private Label orders require additional preparation and production time.
The estimated lead time depends on the product, quantity, materials, customization and packaging requirements and will generally be confirmed before production begins.
- Do you ship internationally?
Yes. Baojia Eyewear provides international shipping to customers in different markets.
Available shipping methods, costs and estimated delivery times depend on the destination, order size and delivery requirements.
For larger wholesale orders, we can discuss suitable shipping arrangements based on the specific order.
- Are customs duties and import taxes included?
Unless otherwise expressly stated or agreed, customs duties, import taxes, VAT, brokerage fees and other destination-country charges are the customer's responsibility.
Import requirements vary by country or region, so customers should confirm applicable local requirements where necessary.
- Can I track my order?
Where tracking is available, tracking information will normally be provided after shipment.
Tracking updates are supplied by the applicable carrier or logistics provider and may take some time to become active after dispatch.
Payment & After-Sales
- What payment methods do you accept?
Available payment methods depend on the order, destination and checkout options available at the time of purchase.
For larger wholesale or customized orders, payment arrangements may also be confirmed separately in the quotation or order documentation.
Please use only the payment instructions officially provided by Baojia Eyewear for your order.
- Can I return an order?
For eligible products, return requests may be made within 14 days from the date of delivery, subject to the conditions in our Return & Refund Policy.
Wholesale, customized, OEM, ODM and Private Label orders may have different return or cancellation conditions because of their commercial or customized nature.
Please see our Return & Refund Policy for complete details.
- What should I do if my order arrives damaged or incorrect?
Please contact us as soon as reasonably possible and provide your order information together with relevant photos or videos.
For damage or other issues that are apparent upon delivery, we encourage you to contact us within 14 days of delivery.
We will review the circumstances and provide an appropriate solution where applicable.
Contact & Support
- How can I contact Baojia Eyewear?
For product questions, wholesale quotations, customization projects or order support, please contact us through our Contact page.
For custom projects, it is helpful to include your target product, quantity, logo or design requirements and any packaging requirements you already have.
Our team will review your requirements and help you find a suitable solution for your project.
