Return & Refund Policy
Effective Date: August 30, 2026
At Baojia Eyewear, we aim to provide reliable eyewear products and services to our customers. This Return & Refund Policy explains our rules regarding order cancellations, returns, replacements, and refunds.
Different conditions may apply to Ready-to-Ship (RTS), wholesale, OEM, ODM, Private Label, and customized orders.
Nothing in this Policy is intended to exclude, restrict, or limit any mandatory consumer rights that cannot legally be excluded or limited under applicable law.
- 14-Day Return Policy
For eligible products, Baojia Eyewear accepts return requests within 14 days from the date the products are delivered.
To be eligible for a return, customers must submit a return request within this 14-day period and comply with the return conditions described in this Policy.
The 14-day period begins on the date the order is delivered to the customer or the customer's designated recipient.
Different conditions may apply to customized, OEM, ODM, Private Label, and wholesale orders as described below.
Where applicable consumer protection laws provide customers with additional or different mandatory rights, those statutory rights will apply.
- Ready-to-Ship (RTS) Orders
For in-stock and Ready-to-Ship (RTS) products:
- Customers may request cancellation before the order has been shipped.
- Once an order has been shipped, it can no longer be cancelled as an unshipped order.
- Eligible products may be returned within 14 days from the date of delivery, subject to the conditions of this Policy.
Customers should contact Baojia Eyewear as soon as reasonably possible if they wish to cancel or return an order.
- EU/EEA Consumer Right of Withdrawal
For consumers located in the European Union or European Economic Area, mandatory statutory consumer rights apply where applicable.
Where the statutory right of withdrawal applies to an online consumer purchase, eligible consumers generally have a 14-day withdrawal period without having to provide a reason, subject to applicable legal conditions and exceptions.
The withdrawal period generally begins when the consumer, or a third party designated by the consumer, receives the goods.
Certain products may be excluded from the statutory right of withdrawal, including goods made to the consumer's specifications or clearly personalized, where the applicable legal requirements for the exception are satisfied.
Nothing in this Policy affects mandatory statutory rights applicable to EU/EEA consumers.
- Return Conditions
Unless otherwise required by applicable law, returned products should:
- Be unused and in their original condition
- Include original packaging and accessories where reasonably possible
- Be adequately packaged to prevent damage during return shipping
- Include the relevant order information
Products that have been used, modified, damaged through misuse or improper handling, or otherwise altered by the customer may not be eligible for a voluntary return.
Customers should not return products without first contacting Baojia Eyewear and receiving return instructions.
- Damaged, Defective, Incorrect, or Missing Products
If an order arrives with:
- Damaged products
- Defective products
- Incorrect products
- Missing items
- Products materially different from the confirmed order
customers should contact Baojia Eyewear as soon as reasonably possible after discovering the issue.
For issues that are apparent upon delivery, customers are encouraged to contact us within 14 days from the date of delivery.
Customers may be asked to provide:
- Order number
- Product information
- Photographs or videos
- Photographs of the shipping package and packaging
- Tracking information
- Other reasonable evidence required to investigate the issue
After reviewing the circumstances, Baojia Eyewear may provide an appropriate solution, including:
- Replacement product
- Replacement shipment
- Partial refund
- Full refund
- Store credit
- Other appropriate resolution
The appropriate solution will depend on the nature and circumstances of the issue.
Mandatory statutory remedies will apply where required by applicable law.
- Lost Shipments
If a shipment is confirmed to have been lost during transportation, customers should contact us as soon as reasonably possible.
We may investigate the shipment with the relevant carrier before determining the appropriate resolution.
Depending on the circumstances, we may:
- Arrange a replacement shipment; or
- Provide a refund.
Customers may be required to provide relevant order, delivery, and tracking information.
- Custom, OEM, ODM and Private Label Orders
Customized products require product-specific preparation, production, logo application, packaging, product development, or other order-specific work.
Therefore, cancellation and return conditions for Custom, OEM, ODM, and Private Label orders differ from ordinary Ready-to-Ship products.
For Custom, OEM, ODM, and Private Label orders:
- Customers may request cancellation before production or customization begins.
- Once production, material preparation, product development, logo application, packaging customization, or other order-specific work has started, cancellation generally may no longer be available.
- Customized or personalized products generally cannot be returned solely because of a change of mind.
- Any non-refundable costs already incurred may be deducted from any amount otherwise refundable, where permitted by applicable law.
If a customized product is defective or materially inconsistent with the specifications, samples, artwork, or other requirements approved by the customer, the customer should contact Baojia Eyewear as soon as reasonably possible after delivery.
Where mandatory consumer laws provide otherwise, those statutory rights will apply.
- Wholesale Orders
Wholesale orders are primarily intended for business customers and may be subject to applicable quotations, proforma invoices, invoices, purchase orders, and other written agreements between Baojia Eyewear and the customer.
Return and cancellation conditions for wholesale orders may differ depending on the order quantity, product type, customization requirements, and terms agreed for the individual transaction.
Wholesale orders are generally not eligible for returns solely due to a change of mind unless otherwise agreed in writing.
However, products that are defective, damaged, incorrect, or materially inconsistent with the confirmed order may be eligible for replacement, refund, credit, or another appropriate resolution.
For defective, damaged, incorrect, or materially non-conforming products, customers should contact Baojia Eyewear as soon as reasonably possible after delivery.
For customized wholesale orders, the provisions applicable to Custom, OEM, ODM, and Private Label orders will also apply.
Where specific written terms have been agreed for an individual wholesale order, those terms will govern the transaction to the extent permitted by applicable law.
- Return Shipping Costs
Unless otherwise required by applicable law:
- Customers are generally responsible for return shipping costs for voluntary or change-of-mind returns.
- Baojia Eyewear will generally be responsible for reasonable return shipping costs where the return is caused by our error, defective products, materially incorrect products, or other circumstances for which we are responsible.
- Original shipping charges and additional express or expedited shipping charges may be non-refundable for voluntary or change-of-mind returns.
For EU/EEA consumers exercising a statutory right of withdrawal, return shipping costs and any required reimbursement of standard delivery charges will be handled in accordance with applicable law and the information provided at the time of purchase.
- Refunds
Once a return is received and, where applicable, inspected, we will determine whether the refund request meets the conditions of this Policy.
Once a refund has been approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in the customer's account may vary depending on the payment provider, card issuer, bank, or other financial institution.
Where applicable law permits a refund to be withheld until returned goods have been received or the customer has provided reasonable evidence of return, Baojia Eyewear may exercise that right.
- Products Not Eligible for Voluntary Return
Unless otherwise required by applicable law, voluntary returns may not be available for:
- Products damaged through misuse or improper handling
- Products modified or altered by the customer
- Customized or personalized products where production or customization has already started
- Products manufactured according to customer-approved specifications, samples, designs, or artwork
- Products for which a return request is submitted outside the applicable 14-day return period
- Products returned without prior authorization or without following reasonable return instructions, where such requirements are permitted by applicable law
This section does not exclude or limit mandatory statutory consumer rights.
- How to Request a Return or Refund
To request a return, refund, replacement, or other after-sales solution, please contact Baojia Eyewear within the applicable return period.
Email: [Official Baojia Eyewear Support Email]
Please include, where applicable:
- Order number
- Customer name
- Product information
- Reason for the request
- Supporting photographs or videos where applicable
We will review the request and provide return or other appropriate instructions.
Please do not return products without first receiving return instructions from Baojia Eyewear.
Returning products without following the provided instructions may cause delays in processing the return or refund.
- Refunds for Cancelled RTS Orders
If an eligible Ready-to-Ship order is cancelled before shipment and the cancellation is accepted, the applicable refund will generally be issued to the original payment method.
The time required for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.
- Exchanges and Replacements
Where appropriate, Baojia Eyewear may offer an exchange or replacement instead of a refund.
Replacement products are subject to availability.
If the same product is unavailable, we may offer an alternative product, refund, store credit, or another mutually agreed solution.
Where mandatory applicable law gives the customer the right to a particular remedy, those statutory rights will apply.
- Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in our business practices, website services, or applicable legal requirements.
Any updated version will be posted on this page with a revised effective date.
- Contact Us
For questions regarding returns, cancellations, exchanges, replacements, or refunds, please contact:
Baojia Eyewear
Mainland China Business Entity:
ANHUI BAOJIA IMPEX CO., LTD.
Hong Kong Registered Entity:
JOYLIFE FAMILY GEAR LIMITED
Registered Address:
RM D07, 8/F, KAI TAK FTY BLDG,
NO. 99 KING FUK ST, SAN PO KONG,
HONG KONG
Email: support@baojiaeyewear.com
