Shipping Policy
Effective Date: August 30, 2026
Baojia Eyewear provides international shipping services for retail, wholesale, Ready-to-Ship (RTS), Private Label, OEM, and ODM orders.
Shipping methods, processing times, delivery estimates, and applicable charges may vary depending on the product, order quantity, destination, customization requirements, and selected shipping method.
- Order Processing
In-Stock and Ready-to-Ship (RTS) Orders
In-stock and Ready-to-Ship (RTS) orders are normally processed and dispatched within:
1–3 business days after payment has been confirmed.
Processing may occasionally take longer due to weekends, public holidays, unusually high order volumes, inventory verification, payment verification, or other operational circumstances.
Custom, OEM, ODM and Private Label Orders
Customized orders require additional preparation and production time.
The estimated production or preparation time will depend on factors including:
- Product
- Quantity
- Customization requirements
- Logo application
- Packaging
- Materials and components
- Sample or artwork confirmation, where applicable
- Production schedule
Estimated lead times for customized orders will generally be confirmed before production begins.
- Shipping Methods
Depending on the destination, order size, product type, and delivery requirements, we may use different international carriers, postal services, express services, freight forwarders, or other logistics providers.
Available shipping methods and applicable shipping charges may be displayed during checkout or confirmed separately for wholesale and customized orders.
For larger wholesale or commercial orders, specific shipping arrangements may be agreed with the customer where available.
- Estimated Delivery Time
Estimated delivery times depend on the destination, shipping method, carrier, customs clearance, and other circumstances.
Estimated delivery times are provided for reference only and are not guaranteed delivery dates, unless otherwise expressly agreed in writing.
Orders may occasionally arrive earlier or later than the estimated delivery time.
Factors that may affect delivery include:
- Customs clearance
- Carrier operations
- Weather conditions
- Public holidays
- Transportation disruptions
- Flight or shipping capacity
- Incorrect or incomplete delivery information
- Local delivery conditions
- Import inspections or regulatory procedures
- Other circumstances beyond our reasonable control
- Shipping Charges
Shipping charges may vary depending on factors such as:
- Destination
- Package weight and dimensions
- Order quantity
- Shipping method
- Carrier
- Delivery speed
- Special handling requirements
Where shipping charges are available during checkout, the applicable amount will be displayed before the order is completed.
For wholesale, OEM, ODM, Private Label, or other orders requiring separately arranged shipping, the applicable shipping cost may be included in or confirmed through the quotation, proforma invoice, invoice, or other order documentation.
- Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, clearance fees, or other charges imposed by the destination country or relevant authorities.
Unless otherwise expressly stated or agreed, such charges are the responsibility of the customer.
Customers are responsible for providing accurate and complete information reasonably required for customs clearance and delivery.
Baojia Eyewear is not responsible for delays resulting from customs procedures, inspections, destination-country requirements, or the customer's failure to provide required information, except where otherwise required by applicable law.
- Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
This may include, where applicable:
- Recipient name
- Street address
- City
- State or province
- Postal code
- Country or region
- Telephone number
- Tax identification or customs information where required
For orders that have not yet been shipped, we may be able to assist with address corrections where reasonably possible.
Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.
Additional shipping, redelivery, return, or other charges caused by incorrect or incomplete shipping information may be the responsibility of the customer, where permitted by applicable law.
- Tracking Information
Where tracking is available, tracking information may be provided after shipment.
Tracking information is supplied by the applicable carrier or logistics provider and may take some time to become active or show updated movement after dispatch.
Customers may use the tracking information provided to monitor delivery progress.
For certain shipping methods, tracking availability or the frequency of tracking updates may vary.
- Lost Shipments
If tracking information indicates that a shipment may have been lost or remains undelivered for an unusually long period, please contact us.
We may investigate the shipment with the relevant carrier or logistics provider.
If the shipment is confirmed to have been lost during transportation, we may, depending on the circumstances and applicable order terms:
- Arrange a replacement shipment
- Provide a full or partial refund
- Offer another appropriate resolution
The appropriate solution will depend on the circumstances of the shipment, carrier investigation, applicable order terms, and any mandatory rights available under applicable law.
- Damaged Shipments
Customers should inspect packages and products after delivery where reasonably possible.
If products arrive damaged, please contact us as soon as reasonably possible after discovering the issue. For damage that is apparent upon delivery, we encourage customers to report the issue within 14 days of delivery.
To help us investigate and resolve the issue, we may reasonably request:
- Order information
- Photographs of the outer packaging
- Photographs or videos of the damaged products
- Relevant tracking information
- Shipping labels where applicable
- Other supporting information reasonably necessary to investigate the issue
Depending on the nature and extent of the damage, we may provide an appropriate resolution such as:
- Replacement products
- A replacement shipment
- Partial refund
- Full refund
- Store credit where agreed
- Another appropriate resolution
Nothing in this section limits any mandatory statutory rights or remedies that may apply.
- Delivery Problems
If an order is marked as delivered but cannot be located, please contact us as soon as reasonably possible.
Before or during a carrier investigation, we may request that the customer check with relevant parties such as:
- Household members or other authorized recipients
- Building management or reception
- Neighbors
- Local delivery facilities
- The applicable carrier or local delivery provider
We may then assist with or initiate a carrier investigation where appropriate.
- Delayed Shipments
International shipments can occasionally experience delays after dispatch.
A delay does not necessarily mean that a shipment has been lost. Tracking updates may also pause temporarily while a shipment is in transit, undergoing customs clearance, being transferred between logistics providers, or awaiting local processing.
Where a shipment experiences an unusually long delay, please contact us and we may assist in checking the shipment status with the relevant logistics provider.
- International Shipping and Import Requirements
International shipments may be affected by customs procedures, import restrictions, local regulations, carrier capacity, and other destination-specific circumstances.
Customers are responsible for ensuring that products can legally be imported into their destination country or region where such responsibility applies.
For wholesale and commercial shipments, customers may also be responsible for applicable:
- Import requirements
- Product compliance requirements
- Taxes and duties
- Customs documentation
- Resale or distribution requirements
Where necessary, customers should confirm applicable local requirements before placing an order.
- Wholesale and Customized Orders
Shipping arrangements for wholesale, OEM, ODM, Private Label, and other customized orders may be separately agreed based on factors including:
- Order quantity
- Destination
- Product type
- Production completion
- Package size and weight
- Shipping method
- Delivery requirements
- Customer requirements
Where specific shipping terms have been agreed in a quotation, proforma invoice, purchase order, invoice, written agreement, or other applicable order documentation, those agreed terms will apply to that particular order.
- Returns Related to Shipping
If a shipment needs to be returned due to damage, incorrect products, delivery problems, or another eligible reason, please contact us before returning the products.
Return shipping responsibility and any applicable refund, replacement, or other remedy will depend on the reason for the return and the applicable order terms.
For additional information regarding returns, cancellations, replacements, and refunds, please see our Return & Refund Policy.
- Events Beyond Our Reasonable Control
Shipping and delivery may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, carrier interruptions, customs actions, governmental restrictions, labor disruptions, public health emergencies, or other similar events.
Where such circumstances occur, we will make reasonable efforts to communicate available information and assist with practical solutions where appropriate.
- Mandatory Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or limit any mandatory consumer rights or remedies that cannot lawfully be excluded under applicable law.
For consumers in the EU/EEA or other jurisdictions with mandatory consumer protection laws, applicable statutory rights will continue to apply where required by law.
- Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, logistics services, business practices, or applicable legal requirements.
Any updated version will be posted on this page with a revised effective date.
- Contact Us
For shipping-related questions, please contact:
Baojia Eyewear
Mainland China Business Entity:
ANHUI BAOJIA IMPEX CO., LTD.
Hong Kong Registered Entity:
JOYLIFE FAMILY GEAR LIMITED
Registered Address:
RM D07, 8/F, KAI TAK FTY BLDG,
NO. 99 KING FUK ST, SAN PO KONG,
HONG KONG
Email: support@baojiaeyewear.com
Website: baojiaeyewear.com
